- Restructuring of the Desktop Service department at the French office, to support the company’s growth and create synergies with the teams at the other sites (UK, Netherlands and Germany),
- Introduction of SLAs and extension of support to satellite offices (Spain, Belgium and Italy) for total management of 1,300 workstations,
- Direct management of 10 engineers.
- Implementation of ITIL standards
- Management and industrialisation of Desktop Services
=> Installation of Microsoft SMS 2.0, Asset Management, etc. - Purchasing management and contract negotiation.
- Management and industrialisation of Desktop Services
Change Leader for Infrastructure Services in the International Environment
