IT Operations Manager

  • Management of the IT department providing day-to-day support for the company’s head office (1,200 workstations, 52 servers) with an annual budget of FF 60 million,
    => various migration projects, such as a messaging system to Lotus Notes, and network operating systems from Novell Netware to Windows NT.
  • Management of workstation and network support outsourcing operations, from defining requirements to managing the team itself (22 people) and monitoring performance in accordance with the SLAs also defined.
    • Project Management,
      – Relocation of head office and data centre,
      – Architecture and implementation of a monitoring solution (CA)…
    • Application Support (Oracle, Lotus Notes – 2 people)
      – Administration of business applications (6 Oracle, 1 SQL Anywhere),
      – Implementation of a Lotus Notes cluster, architecture and administration of applications.
    • Day-to-day support
      – Definition of network strategy (management/organisation/redundancy of V-LANs, etc.),
      – Voice and data purchasing management.