Compaq – Desclos Consulting

Technical Projects Director - [24 Months]

Definition, architecture and implementation of the global migration project to MS Active Directory in order to support the company’s growth and global rationalisation objectives (9 sites in 7 countries), for a total of 2,500 PCs and 400 Servers,
Direct management of an international team of 8 engineers and a project budget of €5 million.
- Technical guidelines and definition of choices.
- Managing relations with external companies.

Used languages : English, French, German

Restructuring of the Desktop Service department at the French office, to support the company’s growth and create synergies with the teams at the other sites (UK, Netherlands and Germany),
Introduction of SLAs and extension of support to satellite offices (Spain, Belgium and Italy) for total management of 1,300 workstations,
Direct management of 10 engineers.
Implementation of ITIL standards
- Management and industrialisation of Desktop Services
  => Installation of Microsoft SMS 2.0, Asset Management, etc.
- Purchasing management and contract negotiation.

Deployed technologies : Compaq, IBM, ITIL, Lenovo, SMS, Windows

Used languages : English, French, German

Management of the IT department providing day-to-day support for the company’s head office (1,200 workstations, 52 servers) with an annual budget of FF 60 million,
=> various migration projects, such as a messaging system to Lotus Notes, and network operating systems from Novell Netware to Windows NT.
Management of workstation and network support outsourcing operations, from defining requirements to managing the team itself (22 people) and monitoring performance in accordance with the SLAs also defined.
- Project Management,
  – Relocation of head office and data centre,
  – Architecture and implementation of a monitoring solution (CA)…
- Application Support (Oracle, Lotus Notes – 2 people)
  – Administration of business applications (6 Oracle, 1 SQL Anywhere),
  – Implementation of a Lotus Notes cluster, architecture and administration of applications.
- Day-to-day support
  – Definition of network strategy (management/organisation/redundancy of V-LANs, etc.),
  – Voice and data purchasing management.

Used languages : English, French

- Supporting the company in its transformation from a simple equipment reseller to a VAR (Value-Added Service Company).
- Development of the technical department (from 4 to 47 people), to become one of the main multi-brand after-sales service centres (Compaq, IBM, HP, Cisco, etc.) in the Ile-de-France region, as well as a software support centre (Microsoft, Novell, Lotus, etc.),
- management of the internal IT system (14 servers).

Used languages : English, French

Used languages : English, French

Used languages : English, French