ITIL – Desclos Consulting

Networks & Telecoms Manager - [16 Months]

Interim Management

Group-wide harmonization and standardization project (~3,500 sites),
- Defined LAN & WLAN standards,
- Designed a global SD-WAN architecture based on Zero Trust Exchange technology,
- Led global negotiations with key vendors.
Support to subsidiaries (42 entities),
- Facilitated change management and alignment with network, telecom & security standards,
- Implemented shared global services (DDI, Software Defined Network, etc.).
Group infrastructure
- Managed annual budget (~€1.5M) and vendor relations,
- Oversaw network & telecom infrastructure operations and maintenance (3 sites).

Deployed technologies : Active Directory, Aruba, Azure, Citrix, ITIL, Palo Alto, SD-Wan, Zscaler

Used languages : English, French

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Hosting & Cloud Senior Consultant - [11 Months]

Interim Management

Hosting & Cloud,
- Department strategy and organisation,
- Definition of Solution Delivery processes.
SDM in charge of the service provider in charge of Hosting & Housing,
- Monitoring orders and production start-ups,
- Reviewing and revising the service contract.
Monitoring Cloud Azure activity
- Validation of project documentation,
- Orders and monitoring of production start-ups.

Deployed technologies : Active Directory, Azure, ITIL, Windows

Used languages : English, French

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Head of Production and Support, Information Security Officer - [20 Months]

Interim Management

Operational management of the support team (4 analysts, 2 DBAs),
- Recruitment of two DBAs,
- Setting annual targets and end-of-year interviews,
- Setting up progress plans

Operational governance of production,
- Defining KPIs and setting up dashboards
- Setting up a production schedule (Control-M)
- Optimisation of treatments
Migration and integration of production into the Daimler environment
Responsibility for local IT security
- Monitoring external and internal audits
- Local group safety correspondent
- Implementation of Group security policies

Deployed technologies : Active Directory, Citrix, Control-M, Dell, ITIL, Windows

Used languages : English, French

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Manager ITE - [6 Months]

Interim Management

Definition of operating processes within department Ingénierie TEchnique
- - Integration of security engineering,
  - Proposal and implementation of a new organisation
  - Process and governance of technology watch.
Development and drafting of security policy implementation guidelines,
Framing and structuring technical projects,
Steering cross-functional technical projects,
Helping to implement a catalogue of technical solutions

Deployed technologies : ITIL

Used language : French

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Deputy Manager of CdC ABS - [15 Months]

Interim Management

Operational management of the team (16 experts),
Operational governance of production environments,
Integration of new releases in project mode,
Support for new version to the development teams.
- Implementation of the group claims management application (ABS)
- Downsizing from Mainframe z/OS to Linux

Deployed technologies : Control-M, ITIL, JCL, Linux, VMWare, z/OS

Used languages : English, French, German

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CoE Tools & Middleware Senior Manager - [12 Months]

Management and restructuring of two departments

Management of two teams (40 experts and architects),
Budget management and monitoring for the two departments,
Implementation of financial reallocation keys,
Upgrading of the shared tools platform,
Integrating new contracts and securing environments,
Study of offshoring part of the business.
- Upgrading and virtualising the tools platform (800 k€),
- Internal financial reallocation and budget management of €2.6m

Deployed technologies : Active Directory, Control-M, EMC, HP, HP OpenView, ITIL, NetApp, Tivoli, VMWare

Used languages : English, French

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Programme Director - [14 Months]

Definition and implementation of a DRP plan for Coliposte

Direct management of a team of 6 experts and architects,
Management of SAN overhaul projects, disaster recovery plans and replacement of obsolete servers,
Complete review of the IS with a view to ensuring its resilience,
Managing the relationship with the outsourcer and the back-up infrastructure provider, including contract negotiations.
- Successful technical DRP test on the backup site,
- Validation of the consistency of replicated data.

Deployed technologies : Active Directory, Backup Exec, EMC, Exchange, ITIL, Linux, Lotus Notes, Sun, V-Tom, Windows

Used language : French

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EMEA IT Regional Technologist Senior Manager - [55 Months]

Architecture, design and implementation of an in-house disaster recovery solution for the EMEA and APAC regions, covering 28 industrial sites in 12 countries and representing total annual savings of USD 450,000 over a three-year period,
Level 2 support for EMEA industrial sites, including system architecture, security and regional management of corporate projects,
Direct management of an international team of 3 systems engineers.
- Definition, architecture and implementation of a 100% open source monitoring solution for around 1,000 servers,
- Definition and implementation of standards in liaison with the Corporate teams in the USA:
  - Design Active Directory,
  - Implementation of SOX 404 [ COBIT ],
  - Linux Desktop study.

Deployed technologies : 3com, Active Directory, Alcatel, Cisco, Citrix, Dos, Exchange, HP, IBM, ITIL, Nagios, Sun, VMWare, Windows

Used languages : English, French, German

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Desktop Services Manager - [18 Months]

Restructuring of the Desktop Service department at the French office, to support the company’s growth and create synergies with the teams at the other sites (UK, Netherlands and Germany),
Introduction of SLAs and extension of support to satellite offices (Spain, Belgium and Italy) for total management of 1,300 workstations,
Direct management of 10 engineers.
Implementation of ITIL standards
- Management and industrialisation of Desktop Services
  => Installation of Microsoft SMS 2.0, Asset Management, etc.
- Purchasing management and contract negotiation.

Deployed technologies : Compaq, IBM, ITIL, Lenovo, SMS, Windows

Used languages : English, French, German

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