IBM – Desclos Consulting

EMEA IT Regional Technologist Senior Manager - [55 Months]

Architecture, design and implementation of an in-house disaster recovery solution for the EMEA and APAC regions, covering 28 industrial sites in 12 countries and representing total annual savings of USD 450,000 over a three-year period,
Level 2 support for EMEA industrial sites, including system architecture, security and regional management of corporate projects,
Direct management of an international team of 3 systems engineers.
- Definition, architecture and implementation of a 100% open source monitoring solution for around 1,000 servers,
- Definition and implementation of standards in liaison with the Corporate teams in the USA:
  - Design Active Directory,
  - Implementation of SOX 404 [ COBIT ],
  - Linux Desktop study.

Used languages : English, French, German

Restructuring of the Desktop Service department at the French office, to support the company’s growth and create synergies with the teams at the other sites (UK, Netherlands and Germany),
Introduction of SLAs and extension of support to satellite offices (Spain, Belgium and Italy) for total management of 1,300 workstations,
Direct management of 10 engineers.
Implementation of ITIL standards
- Management and industrialisation of Desktop Services
  => Installation of Microsoft SMS 2.0, Asset Management, etc.
- Purchasing management and contract negotiation.

Deployed technologies : Compaq, IBM, ITIL, Lenovo, SMS, Windows

Used languages : English, French, German

- Supporting the company in its transformation from a simple equipment reseller to a VAR (Value-Added Service Company).
- Development of the technical department (from 4 to 47 people), to become one of the main multi-brand after-sales service centres (Compaq, IBM, HP, Cisco, etc.) in the Ile-de-France region, as well as a software support centre (Microsoft, Novell, Lotus, etc.),
- management of the internal IT system (14 servers).

Used languages : English, French